
Frequently Asked Questions
please send us an email at
What is the "Notify Me" service?
To sign up for the "Notify Me" service, click here. How do I submit a "Notify Me" request?
Can I submit a "Notify Me" request for more than one ancestor? Yes, you can submit a "Notify Me" request for as many ancestors as you like, but you will need to do so one request at a time. Once you have submitted a request, you will be taken to a confirmation screen. From there, click the Continue link to be returned to the "Notify Me" request page, where you can make another request. For exact instructions on how to submit a request, see How do I submit a "Notify Me" request? How many emails will I get if I sign up for "Notify Me"? When you sign up for the "Notify Me" service, you will immediately be sent a confirmation email to verify that your request has been received. After that, you will receive an email when the ancestor's name you entered is added to our archive (these emails are only sent out once a day, so you will never receive more than one email per day for each name you have registered). If your ancestor had a rare name, you will get emails only infrequently. However, if your ancestor had a very common name, such as John Smith or Jones, you would probably get several emails every week. If you choose to submit requests for more than one ancestor, you will obviously get more emails. If you decide to remove an ancestor from your "Notify Me" list, you will receive one final email, confirming that the name has been removed. The email address you enter when making a "Notify Me" request will ONLY be used for this service. We will not share your email with anyone else and we will not use it for any other purpose (unless you have submitted the same email address for other services on our website, such as registering an account or signing up for our free newsletter). Does it cost to use the "Notify Me" service? No, "Notify Me" is a free service. When you sign up, you will be notified by email whenever the name(s) you have submitted requests for have been added to our archive. The email will include a link to our free index, which will allow you to see additional information about the newly added name(s). This additional information could include (but will not necessarily include in every case): first name, birth/marriage/death year and place, name of parents, and name of spouse. After viewing the entry in our free index, if you decide you would like to view the full record, you can do so by making a payment or submitting your family tree. If you do not wish to make a payment at this time, you can receive some free time by submitting your family tree. When you submit a file that contains at least 60 individuals and 15 families, you will receive one free month of our subscription services (this is a one time offer; larger files may receive additional free time). You can submit your file by uploading a GEDCOM or by building your file in our MyTrees Online program. (If you would like more information about GEDCOMs or My Family Tree, check out our FAQ pages.) Why can't I access the newly added records for my surname? There are two reasons why you would be unable to view records in our Ancestry Archive:
Do I have to have a MyTrees.com account to use the "Notify Me" service? No, you do not need to have a MyTrees.com account in order to use the "Notify Me" service. When you submit a "Notify Me" request, you will be asked to enter your email address and one ancestor's name. You will then receive an email whenever that name has been added to our archive. The email will include a link to our free index, which will allow you to see additional information about the newly added name(s). This additional information could include (but will not necessarily include in every case): first name, birth/marriage/death year and place, name of parents, and name of spouse. You do NOT need to have an account either to receive the "Notify Me" emails or to view the information in our free index. After viewing the entry in our free index, if you decide you would like to view the full record, you can do so by registering an account and making a payment. I submitted a "Notify Me" request, but I never got a confirmation email. What happened? If you submitted a "Notify Me" request, but never received a confirmation email, one of the following has probably happened:
How do I remove a name from my "Notify Me" list? If you wish to remove a name from your list of "Notify Me" requests, so that you will no longer receive notifications for that ancestor, you can do so by following these steps:
![]()
How can I have a list of all my "Notify Me" requests emailed to me? If you would like to have a list of all the "Notify Me" requests you have previously submitted emailed to you, follow these steps:
![]()
How do I change my email address? If you need to change the email address you are receiving "Notify Me" requests at, send us an email at
|
Frequently Asked Questions
please send us an email at
What is the "Notify Me" service?
To sign up for the "Notify Me" service, click here. How do I submit a "Notify Me" request?
Can I submit a "Notify Me" request for more than one ancestor? Yes, you can submit a "Notify Me" request for as many ancestors as you like, but you will need to do so one request at a time. Once you have submitted a request, you will be taken to a confirmation screen. From there, click the Continue link to be returned to the "Notify Me" request page, where you can make another request. For exact instructions on how to submit a request, see How do I submit a "Notify Me" request? How many emails will I get if I sign up for "Notify Me"? When you sign up for the "Notify Me" service, you will immediately be sent a confirmation email to verify that your request has been received. After that, you will receive an email when the ancestor's name you entered is added to our archive (these emails are only sent out once a day, so you will never receive more than one email per day for each name you have registered). If your ancestor had a rare name, you will get emails only infrequently. However, if your ancestor had a very common name, such as John Smith or Jones, you would probably get several emails every week. If you choose to submit requests for more than one ancestor, you will obviously get more emails. If you decide to remove an ancestor from your "Notify Me" list, you will receive one final email, confirming that the name has been removed. The email address you enter when making a "Notify Me" request will ONLY be used for this service. We will not share your email with anyone else and we will not use it for any other purpose (unless you have submitted the same email address for other services on our website, such as registering an account or signing up for our free newsletter). Does it cost to use the "Notify Me" service? No, "Notify Me" is a free service. When you sign up, you will be notified by email whenever the name(s) you have submitted requests for have been added to our archive. The email will include a link to our free index, which will allow you to see additional information about the newly added name(s). This additional information could include (but will not necessarily include in every case): first name, birth/marriage/death year and place, name of parents, and name of spouse. After viewing the entry in our free index, if you decide you would like to view the full record, you can do so by making a payment or submitting your family tree. If you do not wish to make a payment at this time, you can receive some free time by submitting your family tree. When you submit a file that contains at least 60 individuals and 15 families, you will receive one free month of our subscription services (this is a one time offer; larger files may receive additional free time). You can submit your file by uploading a GEDCOM or by building your file in our MyTrees Online program. (If you would like more information about GEDCOMs or My Family Tree, check out our FAQ pages.) Why can't I access the newly added records for my surname? There are two reasons why you would be unable to view records in our Ancestry Archive:
Do I have to have a MyTrees.com account to use the "Notify Me" service? No, you do not need to have a MyTrees.com account in order to use the "Notify Me" service. When you submit a "Notify Me" request, you will be asked to enter your email address and one ancestor's name. You will then receive an email whenever that name has been added to our archive. The email will include a link to our free index, which will allow you to see additional information about the newly added name(s). This additional information could include (but will not necessarily include in every case): first name, birth/marriage/death year and place, name of parents, and name of spouse. You do NOT need to have an account either to receive the "Notify Me" emails or to view the information in our free index. After viewing the entry in our free index, if you decide you would like to view the full record, you can do so by registering an account and making a payment. I submitted a "Notify Me" request, but I never got a confirmation email. What happened? If you submitted a "Notify Me" request, but never received a confirmation email, one of the following has probably happened:
How do I remove a name from my "Notify Me" list? If you wish to remove a name from your list of "Notify Me" requests, so that you will no longer receive notifications for that ancestor, you can do so by following these steps:
![]()
How can I have a list of all my "Notify Me" requests emailed to me? If you would like to have a list of all the "Notify Me" requests you have previously submitted emailed to you, follow these steps:
![]()
How do I change my email address? If you need to change the email address you are receiving "Notify Me" requests at, send us an email at
|
Frequently Asked Questions
please send us an email at
What is the "Notify Me" service?
To sign up for the "Notify Me" service, click here. How do I submit a "Notify Me" request?
Can I submit a "Notify Me" request for more than one ancestor? Yes, you can submit a "Notify Me" request for as many ancestors as you like, but you will need to do so one request at a time. Once you have submitted a request, you will be taken to a confirmation screen. From there, click the Continue link to be returned to the "Notify Me" request page, where you can make another request. For exact instructions on how to submit a request, see How do I submit a "Notify Me" request? How many emails will I get if I sign up for "Notify Me"? When you sign up for the "Notify Me" service, you will immediately be sent a confirmation email to verify that your request has been received. After that, you will receive an email when the ancestor's name you entered is added to our archive (these emails are only sent out once a day, so you will never receive more than one email per day for each name you have registered). If your ancestor had a rare name, you will get emails only infrequently. However, if your ancestor had a very common name, such as John Smith or Jones, you would probably get several emails every week. If you choose to submit requests for more than one ancestor, you will obviously get more emails. If you decide to remove an ancestor from your "Notify Me" list, you will receive one final email, confirming that the name has been removed. The email address you enter when making a "Notify Me" request will ONLY be used for this service. We will not share your email with anyone else and we will not use it for any other purpose (unless you have submitted the same email address for other services on our website, such as registering an account or signing up for our free newsletter). Does it cost to use the "Notify Me" service? No, "Notify Me" is a free service. When you sign up, you will be notified by email whenever the name(s) you have submitted requests for have been added to our archive. The email will include a link to our free index, which will allow you to see additional information about the newly added name(s). This additional information could include (but will not necessarily include in every case): first name, birth/marriage/death year and place, name of parents, and name of spouse. After viewing the entry in our free index, if you decide you would like to view the full record, you can do so by making a payment or submitting your family tree. If you do not wish to make a payment at this time, you can receive some free time by submitting your family tree. When you submit a file that contains at least 60 individuals and 15 families, you will receive one free month of our subscription services (this is a one time offer; larger files may receive additional free time). You can submit your file by uploading a GEDCOM or by building your file in our MyTrees Online program. (If you would like more information about GEDCOMs or My Family Tree, check out our FAQ pages.) Why can't I access the newly added records for my surname? There are two reasons why you would be unable to view records in our Ancestry Archive:
Do I have to have a MyTrees.com account to use the "Notify Me" service? No, you do not need to have a MyTrees.com account in order to use the "Notify Me" service. When you submit a "Notify Me" request, you will be asked to enter your email address and one ancestor's name. You will then receive an email whenever that name has been added to our archive. The email will include a link to our free index, which will allow you to see additional information about the newly added name(s). This additional information could include (but will not necessarily include in every case): first name, birth/marriage/death year and place, name of parents, and name of spouse. You do NOT need to have an account either to receive the "Notify Me" emails or to view the information in our free index. After viewing the entry in our free index, if you decide you would like to view the full record, you can do so by registering an account and making a payment. I submitted a "Notify Me" request, but I never got a confirmation email. What happened? If you submitted a "Notify Me" request, but never received a confirmation email, one of the following has probably happened:
How do I remove a name from my "Notify Me" list? If you wish to remove a name from your list of "Notify Me" requests, so that you will no longer receive notifications for that ancestor, you can do so by following these steps:
![]()
How can I have a list of all my "Notify Me" requests emailed to me? If you would like to have a list of all the "Notify Me" requests you have previously submitted emailed to you, follow these steps:
![]()
How do I change my email address? If you need to change the email address you are receiving "Notify Me" requests at, send us an email at
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