• What is the "Notify Me" service?
• How do I submit a "Notify Me" request?
• Can I submit a "Notify Me" request for more than one ancestor?
• How many emails will I get if I sign up for "Notify Me"?
• Does it cost to use the "Notify Me" service?
• Why can't I access the newly added records for my surname?
• Do I have to have a MyTrees.com account to use the "Notify Me" service?
• I submitted a "Notify Me" request, but I never got a confirmation email. What happened?
• How do I remove a name from my "Notify Me" list?
• How can I have a list of all my "Notify Me" requests emailed to me?
• How do I change my email address?

"Notify Me" is a service that can help you find your ancestors. New information is added to our archive on a daily basis, so it's a good idea to keep checking back with us to see if anything has been added about your ancestors recently. However, we know that this can be a time consuming process. To make it easier for you, we have created the "Notify Me" service. Just enter your ancestor's name, a date range, and your email address. Then we'll email you whenever a record matching your ancestor's information has been added to a family tree in our archive. That way, you'll know immediately when new information is available for your ancestor.

To sign up for the "Notify Me" service, click here.

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You can submit a "Notify Me" request by following these steps:

1. Go to the "Notify Me" request page.
2. Enter your ancestor's first and last name in the name fields.
3. Select the event type (birth, marriage, or death) from the scroll box. If you would like to request a search for multiple events, you will need to make a separate request for each event.
4. Enter the year the event took place. (If you do not know the exact date, enter an approximate year.)
5. Select a year range. You can choose a range between 0 and 20 years. You will then be notified for matches that include any date within that year range. Even if you know the exact year of the event, it is still a good idea to request a search over a larger date range. A record may be added to our database that includes a slightly different year for the event, but still has valuable information about your ancestor.
6. Enter your email address. (Double check the spelling to make sure the notifications will be sent to the correct address.)
7. Select the "Register New Search" option.
8. Click the SUBMIT button.
9. You will be taken to a screen confirming that your request has been received. You will also be sent a confirmation email.
10. Click the Continue button to return to the Notify Me request page.
11. From here, you can add another request either for a different ancestor or for a different event type for the same ancestor. You can add as many Notify Me requests as you like by continuing to follow these steps.

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Yes, you can submit a "Notify Me" request for as many ancestors as you like, but you will need to do so one request at a time. Once you have submitted a request, you will be taken to a confirmation screen. From there, click the Continue link to be returned to the "Notify Me" request page, where you can make another request. For exact instructions on how to submit a request, see How do I submit a "Notify Me" request?

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When you sign up for the "Notify Me" service, you will immediately be sent a confirmation email to verify that your request has been received. After that, you will receive an email when the ancestor's name you entered is added to our archive (these emails are only sent out once a day, so you will never receive more than one email per day for each name you have registered). If your ancestor had a rare name, you will get emails only infrequently. However, if your ancestor had a very common name, such as John Smith or Jones, you would probably get several emails every week. If you choose to submit requests for more than one ancestor, you will obviously get more emails. If you decide to remove an ancestor from your "Notify Me" list, you will receive one final email, confirming that the name has been removed.

The email address you enter when making a "Notify Me" request will ONLY be used for this service. We will not share your email with anyone else and we will not use it for any other purpose (unless you have submitted the same email address for other services on our website, such as registering an account or signing up for our free newsletter).

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No, "Notify Me" is a free service. When you sign up, you will be notified by email whenever the name(s) you have submitted requests for have been added to our archive. The email will include a link to our free index, which will allow you to see additional information about the newly added name(s). This additional information could include (but will not necessarily include in every case): first name, birth/marriage/death year and place, name of parents, and name of spouse. After viewing the entry in our free index, if you decide you would like to view the full record, you can do so by making a payment or submitting your family tree.

If you do not wish to make a payment at this time, you can receive some free time by submitting your family tree. When you submit a file that contains at least 60 individuals and 15 families, you will receive one free month of our subscription services (this is a one time offer; larger files may receive additional free time). You can submit your file by uploading a GEDCOM or by building your file in our MyTrees Online program. (If you would like more information about GEDCOMs or MyTrees Online, check out our FAQ pages.)

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There are two reasons why you would be unable to view records in our Ancestry Archive:

1. You do not have an active, paid subscription with MyTrees.com. "Notify Me" is a free service that lets you know when new information has been added to our database for a specific surname. It is not, however, a subscription to our online database of genealogical files and records. "Notify Me" is a tool that can assist you in locating information in our database. Once you have found a record you wish to view, you can do so by making a payment or by submitting your family tree.

   If you do not wish to make a payment at this time, you can receive some free time by submitting your family tree. When you submit a file that contains at least 60 individuals and 15 families, you will receive one free month of our subscription services (this is a one time offer; larger files may receive additional free time). You can submit your file by uploading a GEDCOM or by building your file in our MyTrees Online program. (If you would like more information about GEDCOMs or MyTrees Online, check out our FAQ pages.)

2. If you have a paid subscription and are not able to access a record on our site, the problem is most likely that you have not logged into your account. Try logging in using the Member Login area in the upper right corner of the page. Then try your search again. If the problem continues, please contact us by email at feedback@mytrees.com so that we can assist you further.

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No, you do not need to have a MyTrees.com account in order to use the "Notify Me" service.

When you submit a "Notify Me" request, you will be asked to enter your email address and one ancestor's name. You will then receive an email whenever that name has been added to our archive. The email will include a link to our free index, which will allow you to see additional information about the newly added name(s). This additional information could include (but will not necessarily include in every case): first name, birth/marriage/death year and place, name of parents, and name of spouse. You do NOT need to have an account either to receive the "Notify Me" emails or to view the information in our free index.

After viewing the entry in our free index, if you decide you would like to view the full record, you can do so by registering an account and making a payment.

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If you submitted a "Notify Me" request, but never received a confirmation email, one of the following has probably happened:

• It has been less than fifteen minutes since you submitted your request. The confirmation is sent immediately after you have submitted your "Notify Me" request. However, sometimes it can take a few minutes for your email service to receive it. Please wait at least fifteen minutes and then check your email again.
• The confirmation email was sent to your address, but the message was placed in a "junk" or "spam" folder by your email service. If you have filters set up in your email service to prevent junk mail from reaching your inbox, you might want to make sure that it is not inadvertently filtering out emails from us. Check your "junk," "spam," or "trash" folders to see if the email is there. If it is, you should take a moment to add our email address feedback@mytrees.com to your list of "allowed" senders.
• There was a typo in your email address when you submitted your request. If you believe that may be the case, please submit your request again, verifying that the email address is correct before submitting.
• Some other problem occurred that prevented your request from being received. If you have verified that your email service is not filtering out messages from feedback@mytrees.com and have resubmitted your request to verify that the email address is correct and you still have not received a confirmation email, please let us know by sending an email to feedback@mytrees.com. Please include the email address and surname you included in your "Notify Me" request.

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If you wish to remove a name from your list of "Notify Me" requests, so that you will no longer receive notifications for that ancestor, you can do so by following these steps:

1. Go to the "Notify Me" request page.
2. Enter your ancestor's first and last name in the name fields. (If you would like to like to remove multiple requests for ancestors who have the same last name, you can enter only the last name. For example, if you have submitted requests for Mary Smith and John Smith, entering the only the last name Smith will remove both requests at the same time.)
3. Leave the event, year, and year range options blank.
4. Enter your email address. Please make sure that you use the same email address at which you are currently receiving notifications. (Double check the spelling to make sure the notifications will be sent to the correct address.)
5. Select the "Delete Search Registration" option.
6. Click the SUBMIT button.

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If you would like to have a list of all the "Notify Me" requests you have previously submitted emailed to you, follow these steps:

1. Go to the "Notify Me" request page.
2. Leave the name, event, year, and year range options blank.
3. Enter your email address. Please make sure that you use the same email address at which you are currently receiving notifications. (Double check the spelling to make sure the list will be sent to the correct address.)
4. Select the "Email me a list of my current registrations" option.
5. Click the SUBMIT button.

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If you need to change the email address you are receiving "Notify Me" requests at, send us an email at feedback@mytrees.com. Please include both your old and new email addresses in the message. We will make the change and send you a confirmation email.

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