You may contact us by phone for any reason at 801-229-7967.
The current time in our office is
- Weekdays from 8:30 am to 6:30 pm MST
- Saturdays from 9 am to 12 noon MST
You may contact us by email:
(Please include your name, MyTrees.com' account number, and a
detailed description of your problem when emailing us.)
For questions about Legacy 7.5 Family Tree:
If you have downloaded the free
Legacy 7.5 Family Tree
genealogy software and have questions about it, please contact the
Legacy Technical Support
online, email them, or call them at
To discontinue your subscription:
(Note: Subscription costs are $10/10-days, $20/month, $45/quarter, or $120/year - with a one-time free month
when you submit a GEDCOM of your family history with at least
15 families and 60 individuals.)
- Click MyAccount in the top menu and select Account Status.
- Login, if you are not already logged in.
- Click Do not renew my account.
- When you discontinue your subscription it is still active until the time that
you have paid for has expired. In other words, discontinuing your subscription
is telling MyTrees.com not to renew your subscription after the time that
you have paid for has expired.
If you are unable to upload your GEDCOM file, you may send it to
us in one of the following alternative ways:
- E-Mail your GEDCOM file as an attachment with your name and MyTrees.com account number.
- Snail mail your GEDCOM file on a CD with your name and MyTrees.com account number to:
P.O. Box 1882
Orem, UT 84059
What is a GEDCOM File?
A GEDCOM file is a simple text file created by genealogy programs for sharing
your genealogy with other genealogy software programs. By using one of
the popular family history programs like PAF, MyTrees.com,
Brothers Keeper, Family Tree Maker, Ancestry, ROOTS IV, and others,
you can enter your family information into your home computer.
Once you have completed the entry of the data, you can now export a GEDCOM
file from your family history program and place it on your hard disk or a
floppy disk. Please refer to the index of your user's manual for your
specific genealogy program under the subject "exporting" or "GEDCOM" to make
sure you understand how to export a GEDCOM file. The GEDCOM file that you
create of your own family history information should have the ".ged" file
extension appended to the file name by your genealogy program. If some other
file extension is there, then you have not created a GEDCOM file, and you
will need to refer back to your user's manual. If you are exporting a GEDCOM
file from Family Tree Maker, be sure to set the Destination format as PAF.
Once you have created a GEDCOM file of your own family history with the ".ged"
file extension, you are ready to submit your GEDCOM file to MyTrees.com
and receive one free month in the research library (a one-time
offer). We do require at least a four generation pedigree chart to
recieve your free month. This size of file is required to
insure your success while making use of the automated searching (Every Name) feature
of the Library. If you are using the NETSCAPE browser or better, you can upload your GEDCOM
file to MyTrees.com by clicking Submit then Your Family Tree.
You may send us your GEDCOM file as an E-Mail attachment.
Please send it to the Email address firstname.lastname@example.org.
If this is not successful, you may snail mail your GEDCOM file on a
disk to: MyTrees.com, P.O. Box 1882, Orem, UT 84059.
Note: The word "GEDCOM" is an acronym that stands for GEnealogical Data COMmunication and
represents a genealogical standard file format for exchanging genealogical
data among different genealogical computer programs.