Ask Us
Issue 6-11-2010
Notify Me
Frequently Asked Questions
If your question is not listed here, or if you need further information,
please send us an email at feedback@mytrees.com
What is the "Notify Me" service?
 "Notify Me" is a new service that can help you find your ancestors. New information is added to our archive on a daily basis, so it's a good idea to keep checking back with us to see if anything has been added about your ancestors recently. However, we know that this can be a time consuming process. To make it eas
ier for you, we have created the "Notify Me" service. Just enter your email address and an ancestor's surname (last name) and we'll email you whenever that surname has been added to a family tree in our archive. That way, you'll know immediately when new information is available for your ancestor's surname.
To sign up for the "Notify Me" service, click here.
The current version of the "Notify Me" service is just a first step. As we receive feedback about what would help you most, we intend to continue updating the service so that it better fits your needs. So, if you have any comments or suggestions, please send us an email at feedback@mytrees.com. Please include the phrase "Notify Me" in the subject line of your email.
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Can I submit a "Notify Me" request for more than one surname?
Yes, you can submit multiple surname requests from the "Notify Me" service. However, you can only submit ONE surname request at a time. Enter your email address and ONE surname. Then click submit to finish the request. The form will then reload and you can enter another surname. As long as you enter only one surname for each request, you can submit as many surnames as you like.
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Can I include more than just a surname in my request?
At this time, you can only enter a surname in a "Notify Me" request. However, the current version of the "Notify Me" service is just a first step. As we receive feedback about what would help you most, we intend to continue updating the service so that it better fits your needs. So, if there is something specific you would like to be able to include in your request, please let us know by sending an email to feedback@mytrees.com. Please include the phrase "Notify Me" in the subject line of your email.
If you are concerned that your ancestor's surname was a common one, please see My ancestor had a very common surname. How can I use "Notify Me"?
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How many emails will I get if I sign up for "Notify Me"?
When you sign up for the "Notify Me" service, you will immediately be sent a confirmation email to verify that your request has been received. After that, you will receive an email when the surname you entered is added to our archive (these emails are only sent out once a day, so you will never receive more than one email per day for each surname you have registered). If you entered a really rare surname, you will get emails only infrequently. However
, if you entered a very common surname, such as Smith or Jones, you would probably get several emails every week. If you choose to submit requests for more than one surname, you will obviously get more emails. If you decide to remove a surname from your "Notify Me" list, you will receive one final email, confirming that the surname has been removed.
The email address you enter when making a "Notify Me" request will ONLY be used for this service. We will not share your email with anyone else and we will not use it for any other purpose (unless you have submitted the same email address for other services on our website, such as registering an account or signing up for our free newsletter).
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Does it cost to use the "Notify Me" service?
No, "Notify Me" is a free service. When you sign up, you will be notified by email whenever the surname(s) you have submitted requests for have been added to our archive. The email will include a link to our free index, which will allow you to see additional information about the newly added name(s). This additional information could include (but will not necessarily include in every case): first name, birth/marriage/death year and place, name of pare
nts, and name of spouse. After viewing the entry in our free index, if you decide you would like to view the full record, you can do so by making a payment or submitting your family tree.
If you do not wish to make a payment at this time, you can receive some free time by submitting your family tree. When you submit a file that contains at least 60 individuals and 15 families, you will receive one free month of our subscription services (this is a one time offer, larger files may receive additional free time). You can submit your file by uploading a GEDCOM or by building your file in our MyTrees Online program. (If you would like more information about GEDCOMs or MyTrees Online, check out our FAQ pages.)
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Why can't I access the newly added records for my surname?
There are two reasons why you would be unable to view records in our Ancestry Archive:
- You do not have an active, paid subscription with MyTrees.com. "Notify Me" is a free service that lets you know when new information has been added to our database for a specific surname. It is not, however, a subscription to our online database of genealogical files and records. "Notify Me" is a tool that can assist you in locating information in our database. Once you have found a record you wish to view, you can do so by making a payment or by
submitting your family tree.
If you do not wish to make a payment at this time, you can receive some free time by submitting your family tree. When you submit a file that contains at least 60 individuals and 15 families, you will receive one free month of our subscription services (this is a one time offer, larger files may receive additional free time). You can submit your file by uploading a GEDCOM or by building your file in our MyTrees Online program. (If you would like more information about GEDCOMs or MyTrees Online, check out our FAQ pages.)
- If you have a paid subscription and are not able to access a record on our site, the problem is most likely that you have not logged into your account. Try logging in using the Member Login area in the upper right corner of the page. Then try your search again. If the problem continues, please contact us by email at feedback@mytrees.com so that we can assist you further.
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Do I have to have a MyTrees.com account to use the "Notify Me" service?
No, you do not need to have a MyTrees.com account in order to use the "Notify Me" service.
When you submit a "Notify Me" request, you will be asked to enter your email address and one surname. You will then receive an email whenever that surname has been added to our archive. The email will include a link to our free index, which will allow you to see additional information about the newly added name(s). This additional information could include (but will not necessarily include in every case): first name, birth/marriage/death year and place, name of parents, and name of spouse. You do NOT need
to have an account either to receive the "Notify Me" emails or to view the information in our free index.
After viewing the entry in our free index, if you decide you would like to view the full record, you can do so by registering an account and making a payment.
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I submitted a "Notify Me" request, but I never got a confirmation email. What happened?
If you submitted a "Notify Me" request, but never received a confirmation email, one of the following has probably happened:
- It has been less than fifteen minutes since you submitted your request. The confirmation is sent immediately after you have submitted your "Notify Me" request. However, sometimes it can take a few minutes for your email service to receive it. Please wait at least fifteen minutes and then check your email again.
- The confirmation email was sent to your address, but the message was placed in a "junk" or "spam" folder by your email service. If you have filters set up in your email service to prevent junk mail from reaching your inbox, you might want to make sure that it is not inadvertently filtering out emails from us. Check your "junk," "spam," or "trash" folders to see if the email is there. If it is, you should take a moment to add our email address
feedback@mytrees.com to your list of "allowed" senders.
- There was a typo in your email address when you submitted your request. If you believe that may be the case, please submit your request again, verifying that the email address is correct before submitting.
- Some other problem occurred that prevented your request from being received. If you have verified that your email service is not filtering out messages from feedback@mytrees.com and have resubmitted your request to verify that the email address is correct and you still have not received a confirmation email, please let us know by sending an email to feedback@mytrees.com. Please include the email address and surname you included in your "Notify Me" request.
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My ancestor had a very common surname. How can I use "Notify Me"?
If your ancestor had a very common surname, such as Smith or Jones, you probably don't want to know every time that surname has been added to our archive. In that case, we suggest you use a family member whose surname more is unique. For example, try the maiden name of your ancestor's mother or spouse. That way, you'll be able to quickly see when information on that family has been added to our archive.
The current version of the "Notify Me" service is just a first step. As we receive feedback about what would help you most, we intend to continue updating the service so that it better fits your needs. So, if you have any comments or suggestions, please send us an email at feedback@mytrees.com. Please include the phrase "Notify Me" in the subject line of your email.
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How do I remove a surname from my "Notify Me" list?
To remove a surname from your "Notify Me" list:
- Go to the "Notify Me" request page.
- Enter your email address.
- Enter the surname you wish to remove.
- Check the "Delete notification request" option.
- Click the SUBMIT button.
That surname will then be removed from your "Notify Me" list. You will receive an email confirming the removal.
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How do I change my email address?
If you need to change the email address you are receiving "Notify Me" requests at, send us an email at feedback@mytrees.com. Please include both your old and new email address in the message. We will make the change and send you a confirmation email.
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